Shopping Information


We will happily refund or exchange your shoes provided you return them:

In original condition | In original packaging | With your receipt | Within 10 Days

CLEARANCE items No refunds, exchanges or returns are available on Clearance items.

If you need another size or colour, please write clear instructions beside the shoes listed on your receipt.

Please return your shoes to Willow Shoes, 113 Sandringham Road, Mt Eden, Auckland 1025, New Zealand OR to any of our stores.

We do not accept liability for customer returns that don't reach us.

Your refund will be made to the payment method you used to buy your shoes.

To ensure you receive your refund, please only try shoes on carpet and for short periods to avoid wear and damage. 

For your own protection we recommend you use a courier or registered post to return your shoes. Please note: Refunds to credit cards may take up to 5 working days to appear in your account from the date of transaction due to bank delays.


Willow Shoes has this privacy policy to provide you with some assurance that we value you as a customer of ours and will protect your information. As part of your choice to shop with us we aim to build trust and confidence with you with the purpose of helping you choose great shoes. We recognise your personal information is confidential and that it's important for you to know how we gather, store and use your information at Willow Shoes.

When you make an online purchase from our website, or you provide your information directly to one of our staff by phone or in store we will record this on our Willow Shoes customer database. We collect personal information including your name, contact information, billing and shipping details and your purchase history for the purpose of managing purchases you make with us and letting you know about new styles, special offers and seasonal sales related to Willow Shoes. You can choose to be sent emails about shoes, offers and sales and you're able to unsubscribe at any time you choose by clicking the link at the bottom of our emails. We may also use this information to help you choose the right size of shoe. Providing us with this information is optional when shopping instore, but in order to process any online orders we do require some personal information. You are welcome to ask for a copy of any personal information we hold about you at any time, and for any incorrect information to be corrected. To receive a copy of any information held by us about you please contact or phone +64 9 8453434 (NZ) or post PO Box 10181 Dominion Road, Auckland 1445, New Zealand. Thank you



We accept Visa Mastercard POLi pay* (*NZ only) LayBuy and Afterpay.

The name that will appear on the cardholders bank statement is Willow Shoes Limited.

All transactions are processed in $NZ. Overseas transactions will be charged in $NZ at the exchange rate at the time of transaction.